Please read this information carefully as it contains important details about our policy that may apply to you.

At Dime Allure Extensions, customer satisfaction is our first priority. We stand behind the quality of our products 100%. We believe we can work together with our clients to make every purchase a positive experience. Our hair is carefully hand inspected before leaving our location. 
 

COLOR DISCLAIMER

We supply unprocessed raw single donor bundles. Our closures and frontals are high quality raw hair. It comes in the shade 1B (Off Black/Natural Dark Brown). If you choose to color the hair, it takes and holds permanent, semi-permanent, lifts, and colors beautifully! Always refer to a professional for permanent change, as the product is your investment. Though it is possible to color the hair, the risk of damaging it increases if not done correctly. All hair reacts differently to different products and regiments. Reactions include but are not limited to extreme dryness, breakage, shedding, matting, and tangling. If an error occurs due to a chemical service, Dime Allure Extensions are not liable or held accountable for damage.

Coloring, lifting, or dying the hair may affect the original texture of the hair. We are not responsible for the product after it has been altered from its original state. Please be forewarned, refunds and/or exchanges WILL NOT be issued for dissatisfaction with texture or color. ALL SALES ARE FINAL!

 

 

PAYMENT TERMS

All terms of payment are always 100% upfront. We accept all major credit cards, debit cards, and PayPal. As soon as you place an order online your credit card/debit card will be charged.

We have zero tolerance for credit card fraud and/or theft of our merchandise. Any fraudulent purchases will be prosecuted to the fullest extent of the law. 

Once payment is made there are no cancellations of orders for refund.

 

ORDER PROCESSING

We do not operate on weekends. Any orders placed Friday, Saturday, or Sunday, will be processed first thing the following Monday morning, unless it is a holiday. Once shipped, orders arrive within the time frame selected at checkout. ALL SALES ARE FINAL!

DELIVERY CONFIRMATION

Dime Allure Extensions requires a signature upon of ALL shipments. No signatures can be waived on a package.

If you are not available at the time of delivery, you can contact UPS for your package to be held at a local facility. If a shipment is returned to us the customer will be responsible for any additional cost related to reshipment.

 

SHIPPING DELAYS

All UPS and USPS shipments will require a signature. For your convenience please do not wait until the last minute to place your order. If you have a deadline, hair appointment, or other engagements; it is always wise to order far enough in advance to allow for unanticipated delays. We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust UPS and USPS to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges.

FAILED DELIVERIES / REFUSED SHIPMENTS / INCORRECT SHIPPING ADDRESS

Incomplete or incorrect address information is the major cause of shipment delays. Please be sure to cross-check the address information on your order. Make sure you have included ALL the information needed to deliver your package (Address, Apt Number, Etc.). Your order will be shipped via USPS or UPS to the address you provide. It is extremely important that you give us the most accurate and complete information possible.